if i am not wrong I think you are using AIRTEL INDIA . consult with Airtel Nodal office
cause Airtel has this issue with mobile handsets
and if Not Airtel than also this issue is of provider side ask your telecom operator nodal office via email for quick and straightforward resolution rather than customer care
scenerio 2 . if its Jio India as operator than change the network type to " LTE only " ( this is not your case i think , you have an Non Jio service )
i hv also same issue that airtel volte not working in my c7 pro while jio volte working ok in my c7 pro. i hv interchange the my airtel sim to other phone then observed airtel volte working ok in other phone. i hv do the lot of exercise but not success. i hv also complained the issue with airtel and sumsung but no resolution still their end.
Thats airtel problem , samsung can not help you here
you need to say the Nodal officer that Samsung C7 Pro is there in Airtel supported device list for VoLTE than why airtel failed to offer you the same service
You can check whether AIRTEL can activate VoLTE in your device by visiting this website and you will find the list , select Samsung from the drop down list and airtel will show in which samsung device they can offer VoLTE service
sunny98
Active Level 3
07-19-2019 07:48 AM
in
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xdgone
Active Level 10
07-19-2019 08:19 AM
in
cause Airtel has this issue with mobile handsets
and if Not Airtel than also this issue is of provider side ask your telecom operator nodal office via email for quick and straightforward resolution rather than customer care
scenerio 2 . if its Jio India as operator than change the network type to " LTE only " ( this is not your case i think , you have an Non Jio service )
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jkhdr
Active Level 1
07-19-2019 03:13 PM
in
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xdgone
Active Level 10
07-19-2019 03:41 PM
in
you need to say the Nodal officer that Samsung C7 Pro is there in Airtel supported device list for VoLTE than why airtel failed to offer you the same service
You can check whether AIRTEL can activate VoLTE in your device by visiting this website and you will find the list , select Samsung from the drop down list and airtel will show in which samsung device they can offer VoLTE service
https://www.airtel.in/volte/
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