As per your query, please be informed that you can simply click on restore to simply reinstall the application on your device. If the issue still persists, kindly get back to us with additional information- Error log file, video, or screen-shots. This will help us to further investigate and resolve your concern.
Please share the concern by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application > Support>> Type your issue>> Tap on error report >> Tap on send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
rameshhwar
Active Level 3
08-15-2026 09:19 AM
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deep99000
Beginner Level 2
08-15-2026 09:21 AM
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luckykushlk
Beginner Level 2
08-15-2026 06:03 PM
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cs_member10
Moderator
08-16-2026 04:29 AM
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Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, please be informed that you can simply click on restore to simply reinstall the application on your device. If the issue still persists, kindly get back to us with additional information- Error log file, video, or screen-shots. This will help us to further investigate and resolve your concern.
Please share the concern by using the error report option via the Samsung Member application. To share a log file, click on Samsung Members Application > Support>> Type your issue>> Tap on error report >> Tap on send.
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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