title:
Random contacts are saving automatically
(Post creation time:
01-11-2024 04:02 PM
)
2648 Views
A
ArghyadeepA52s
Active Level 5
Some unknown contacts are automatically saving randomly on my Samsung A52s.
The contacts are completely unknown to me and it happened before ui6 also.
Can someone help me regarding this.
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owl123
Active Level 10
01-11-2024 04:29 PM
in
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ArghyadeepA52s
Active Level 5
01-11-2024 04:33 PM
in
Is it a bug or something?
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owl123
Active Level 10
01-11-2024 05:39 PM
in
cs_member10
Moderator
01-12-2024 04:10 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
Clear app cache through Device care:
Settings > Device care > Storage > CLEAN NOW.
Note: To delete files or uninstall apps that you do not use anymore, select a category under USER DATA. Then, tick items to select and tap DELETE or UNINSTALL.
The clear cache memory of a particular application:
Settings > Apps > Now pick the app that you like to clear off the cache memory > Storage > Clear Cache.
Reset the device Settings: Settings > General Management > Reset settings>Reset all settings to their default.
Update the software if available: https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-smartphone-how-to-update-software/
You can check the device in safe mode and for the safe mode you can tap on the given link. https://www.samsung.com/in/support/mobile-devices/safe-mode-on-samsung-phones/
You can reset your device by following the steps from the below link.
https://www.samsung.com/in/support/mobile-devices/samsung-galaxy-mobile-how-to-perform-a-factory-reset/
In case the issue persists, kindly share the report of the problems with a log file. To share a log file, click on the Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Warm Regards,
Samsung Customer Support
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nlnnln
Beginner Level 2
01-12-2024 08:59 PM
in
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nlnnln
Beginner Level 2
01-12-2024 09:23 PM
in
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nlnnln
Beginner Level 2
01-12-2024 09:23 PM
in
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ArghyadeepA52s
Active Level 5
01-13-2024 06:44 AM
in
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