‎Network Reception | Samsung Members Community

A

A_P

Active Level 3

last edited

10-8-2022 02:00 PM

in

Recently I have noticed that my Samsung A52s 5g shows all the network bars even though in actual there is no signal at all.

Ive been to places where there are no receptions not for any single network operators still my phone shows all the bars.

It should go into emergency calls only mode but does not go.

Anyone noticed like this??

Or its just my device.

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C
cs_member8
Moderator
10-28-2022 08:52 PM

in

Galaxy A
Dear Samsung member,

Greetings from Samsung customer support.

We acknowledge your query and apologize for the inconvenience caused to you and will surely assist you regarding the same and please follow the easy troubleshooting steps which might help to solve the issue.

Kindly restart your smartphone once and also re-insert your SIM card.
Check device network in an open area: Kindly check your device in a different location/network coverage area.

Check device network mode settings
Please follow the below steps.
Step1: Navigate to the app's screen and tap on Settings.
Step2: Tap on Connections.
Step3: Tap on Mobile networks.
Step4: Tap on network mode SIM1 or SIM2.
Step5: Select network mode.
Note: We recommend setting device network mode as LTE/3G/2G (auto connect) mode.

Kindly do check the same SIM card in another phone or another SIM card on the same phone to verify the issue.

In case the issue still occurs. Please register your concern in Samsung Members Application (Open Samsung Members Application > Get help > Send Feedback > Error report).

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support
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