‎Front camera issue | Samsung Members Community

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Manashi123

Active Level 1

last edited

12-3-2020 04:28 AM

in

In the video recording by front camera of my Galaxy A51 the color is not perfect and slightly faded. Is this normal for A51? Or there is any problem with my device?

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ShreyanshBasotia
Active Level 5
12-3-2020 04:40 AM

in

Galaxy A
Hello
i would suggest you to reset your camera app. because maybe you have by mistake changed the camera filter so if you reset your camera setting everything will be normal. and also check that your camera app and software is up to date.
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Manashi123
Active Level 1
12-3-2020 05:35 PM

in

Galaxy A
Thank you. I have done it. Actually color perfection of Nokia is far better. I have Nokia 6.1 plus and color perfection is awesome. That is why, It seems that color of front camera video recording using my A51 is slightly faded. This is my personal feelings . What is your opinion?
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ShreyanshBasotia
Active Level 5
12-3-2020 05:40 PM

in

Galaxy A
i have never used nokia but i know when you switch from a higher end phone to lower end phone you will surely feel dissapointed wether it is related to camera or other features.
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Manashi123
Active Level 1
12-4-2020 12:20 PM

in

Galaxy A
Hmm.... But this case is not of going from higher end phone to lower end phone..... so I was confused.... Any way, Thank you for your opinion.
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cs-member13
Expert Level 4
12-6-2020 03:30 AM

in

Galaxy A
Dear Samsung Member,

Greetings from Samsung Customer Support!

We apologize for the inconvenience caused to you. Please be assured and perform following methods to resolve the Camera issue:-

1. Please clear data or cache of Camera Application(Tap Settings > Apps > Camera > Storage > Clear Cache/data).

2. Reset the Device:- Kindly create data backup of your device via SMART switch mobile application or http://www.samsung.com/in/support/smartswitch pc suite
How to reset:- Settings>General Management>Reset.

If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).
Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

Thank you for writing to Samsung.

Warm Regards,
Samsung Customer Support

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Front camera issue

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