title:
Data usage
(Post creation time:
06-11-2024 12:18 AM
)
419 Views
Why there is data usage in my mobile even if data is turned off..for eg i received a message from service provider at midnight 1.35 am stating that my data usage is 50%..but i turned it off at actually 10.30 pm
What does that means??
Pls help
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MIZANUR4G
Active Level 3
06-11-2024 12:29 AM
in
Umangmathur
Expert Level 5
06-11-2024 04:33 AM
in
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cs_member10
Moderator
06-11-2024 12:50 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your query, we request you kindly contact the network operator. Also, share the log file. Share video clips and images for better understanding. This will help us to further investigate and resolve this issue.
Samsung Members Application (Open Samsung Members Application > Support> Tap on error report > Type your query > Send).
Note: To ensure relevant log information is included in the error report, submit the report within 3 minutes of encountering the bug or error, and do not terminate (swipe away) the Samsung Members application until you are notified that the report has been sent. This can take up to 5 minutes.
Warm Regards,
Samsung Customer Support
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