title:
Automatic switch off problem
(Post creation time:
05-16-2025 11:04 AM
)
297 Views
Related Content
Samsung m30 automatic switch off problem
. Galaxy M 03-12-2022 01:38 PM
Samsung m30 automatic switch off problem solution
. Galaxy M 03-13-2022 02:58 PM
j7 max problem automatic switch off
. Galaxy J 04-5-2018 06:31 AM
Samsung M31 automatic switch off problem
. Galaxy M 12-3-2020 03:46 PM
mobile switch off automatic and reset
. Galaxy J 05-21-2018 02:06 PM
Selected Answer
goodthings
Expert Level 5
05-16-2025 12:26 PM
in
0 likes
goodthings
Expert Level 5
05-16-2025 12:26 PM
in
0 likes
cs_member10
Moderator
05-17-2025 05:02 AM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
As per your concern, we would request you to kindly perform the following steps to resolve your issue.
● Galaxy device Auto-turn off issue:
→ Does this happen when you are using a particular app?
Note: Ensure that you only download apps from reliable and safe sources such as Galaxy apps or the Google Play Store.
→ Check the Power key or Side key.
Step 1: Remove any covers or accessories that may interfere with the device's buttons.
Step 2: Examine the Power or Side keys for regular movement. When you push the button, there should be a small but definite clicking sound. If the key becomes stuck, it may trigger unexpected shutdowns.
→ Check space availability: Settings > Battery and device Care > Storage.
→ Check device heating: If your device becomes too hot, it might switch off itself automatically. This can be after running for a long time or when running more power-intensive apps like playing games etc.
→ Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
In case the issue still occurs, please visit the service centre for a physical inspection of your device. You can locate your nearest service centre with this given link: https://www.samsung.com/in/support/service-center/
Warm Regards,
Samsung Customer Support
0 likes