‎A50 fingerprint issue after December sequrity patch | Samsung Members Community

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AkhilJoyMaliackal

Active Level 4

last edited

12-23-2019 06:37 AM

in

Guys I'm unable to add fingerprint after the December sequrity patch update in A50.

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hd77
Active Level 4
12-23-2019 07:06 AM

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Galaxy A
Visit nearest service center and they will perform calibration of Fingerprint within 10 mins and your issue will be resolved.
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sayanm50
Active Level 9
12-23-2019 11:47 AM

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Galaxy A
doesn't work
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AkhilJoyMaliackal
Active Level 4
02-11-2020 04:14 AM

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Galaxy A
is it software or hardware? means dod they repair the phone?
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A50phone
Active Level 8
12-23-2019 10:02 AM

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Galaxy A
Yes, we are not able to add new fingerprint.
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Samsung_Support6
Moderator
12-30-2019 05:04 AM

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Galaxy A
Hi there,

Kindly follow the below mentioned steps to resolve the issue-

> If any screens guard/tampered glass/protection film is available then first disables the fingerprint settings and then removes the screen guard.

> Once screen guard is removed now register the fingerprint again and check the issue

> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the centre and corners have been fully scanned.

For further assistance, register your concern in Samsung members app (click on “+“icon>send feedback>Error report/ Ask Questions).

Regards,

Samsung Members Team
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AkhilJoyMaliackal
Active Level 4
12-30-2019 03:24 PM

in

Galaxy A
I tried a lot and finaly added fingerprints. Everything is working fine without tempered. But situations get worse with tampered glass.. samsung should bring a solution for this issue
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