Kindly follow the below mentioned steps to resolve the issue- > If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard. > Once screen guard is removed now register the fingerprint again and check the issue > Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
Nevertheless if you still have similar problems while registering or scanning your fingerprints, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Rohitvma007
Active Level 5
12-17-2019 07:53 AM
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Din35h
Active Level 3
12-17-2019 07:58 AM
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piyushranjan
Active Level 6
12-17-2019 08:46 AM
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Samsung_Support2
Expert Level 3
12-20-2019 04:47 AM
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Hi there,
Kindly follow the below mentioned steps to resolve the issue-
> If any screen guard/tampered glass/protection film is available then first disable the fingerprint settings and then remove the screen guard.
> Once screen guard is removed now register the fingerprint again and check the issue
> Make sure to use the central fingerprint parts evenly when you register or scan fingerprint, so that all portions of fingerprint, including the center and corners have been fully scanned.
Nevertheless if you still have similar problems while registering or scanning your fingerprints, register your concern in Samsung members app(Open Samsung members app>click on “+“icon>send feedback>Error report/ Ask Questions).
Regards,
Team Samsung Members
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