title:
Tab a9 plus
(Post creation time:
06-13-2026 07:21 AM
)
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cs_member10
Moderator
06-13-2026 01:26 PM
in
Dear Samsung Member,
Greetings from Samsung Customer Support!
We regret to hear about your experience with our product. Please believe that this is not a usual occurrence.
Please perform the below mentioned troubleshooting steps, these may help in resolving your concern.
● Check space availability: Settings > Battery and device Care > Storage.
● Check RAM in your device: Settings > Battery and device Care > Memory.
● Check app cache: Settings > Device care > Storage > CLEAN NOW.
● Clear cache memory of a particular application: Settings > Apps > pick the app > Storage > Clear Cache.
● Close Background Apps.
● Remove third party application.
● Remove memory card: Apps > Settings > Device maintenance > Storage > More option > Storage settings > SD card > Unmount.
● Remove third party accessories.
● Kindly disable Power saving mode( if enable).
After performing the troubleshooting steps if the issue still persists, kindly get back to us with additional information- Error log file, video or screenshots. This will help us to further investigate and resolve your concern.
To share a log file, click on the Samsung Members Application :-
Open Samsung Members Application > Support > Tap on error report > Type your query > Send
Warm Regards,
Samsung Customer Support
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akhi898
Active Level 6
06-13-2026 01:38 PM
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Skull_Hunt_A54
Expert Level 1
06-16-2026 02:12 PM
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akhi898
Active Level 6
06-16-2026 03:02 PM
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aheeraditya
Active Level 6
06-16-2026 03:43 PM
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