Watch 9

Dear Samsung Member,

Greetings from Samsung Customer Support!

Please perform the below-mentioned troubleshooting steps, these may help in resolving your concern.

There are several reasons why your Galaxy Watch may be experiencing battery drain or have decreased battery life.

For example, certain apps can increase battery consumption.

Inspect the watch and charger for physical or liquid damage.

Use only Samsung-approved chargers and accessories, which are specifically designed for the device. The Watch cannot be charged properly with a third-party charger.

Follow the given tips to resolve the battery draining issue:

1: Perform a diagnostic-

If your watch is paired with a Samsung phone, you can use Samsung Members to perform a diagnostic on your watch battery. If it passes the test, you'll know the battery is in good condition.

2: Update your apps

Sometimes apps may have a bug that causes them to use excessive battery, make sure all your apps are up to date for the best performance.

3: Update your software

From your phone
Galaxy Wearable app > Watch settings or SETTINGS > About watch > Update watch software Or tap About Gear > and then tap Update Gear software.

Tap Update now or Download updates manually, and then follow the on-screen instructions. If desired, you can choose to automatically update the software by turning on Auto update or Download updates automatically. The watch will disconnect during this time.

After checking for software updates to your watch, check if any updates are available for apps installed on your watch.

4: Turn off unused health trackers

Sleep: Tap Settings at the bottom of the menu, turn the switch off, and then tap OK to confirm.
Heart rate: Tap Auto HR Settings from the bottom of the menu, and then tap Never.
Stress: Tap Auto stress settings from the bottom of the menu, and then turn the switch off.
5: Delete data and close background apps

Note: These steps do not apply to the Galaxy Fit.
From your phone:
Galaxy Wearable app > Watch settings or the SETTINGS tab > About watch or About Gear > Storage > CLEAN NOW, > tap the Back (<) icon > RAM > CLEAN NOW.

6: Turn off network connections
7: Turn off Watch always on
8: Turn off voice wake-up in Bixby or Google Assistant
9: Customize your notification settings
From your phone- Galaxy Wearable app >Watch settings or the SETTINGS tab > Notifications > Advanced notification settings > switches > Show with details and Turn on screen.
10: Turn on power saving mode

Press the Home key (Power key) on your watch, > Settings > Battery and device care > Battery or Battery management > switch next to Power saving.

11: Do not expose your watch to temperature extremes
Exposing your watch to very cold or very hot temperatures can shorten the watch's battery life and could lead to damage.

If the issue persists, we would request you kindly visit the service center for a physical inspection of your device
Please click on the link mentioned below to get a nearby service center to your pin code: http://www.samsung.com/in/support/servicelocation

Warm Regards,
Samsung Customer Support