Galaxy buds 3 pro

Dear Samsung Support Team,

I hope you are doing well.
I am reaching out to report a series of technical issues I am experiencing with my Galaxy Buds 3 Pro, which appear to be connected and may indicate a software-level bug.

1. Voice Controls Not Working Properly

Although the microphones work clearly during phone calls, the voice control feature rarely responds.
In my testing, the Buds only recognize commands after 20–30 repeated attempts, which makes the feature practically unusable.

2. Microphone Delay During Phone Calls

At the beginning of every call, the microphone remains inactive for 7–10 seconds.
During this time, the person on the other side cannot hear anything.
After the delay, the microphone suddenly starts working and audio becomes clear.

3. Voice Recorder App Not Using Earbud Microphone

When recording video, the Buds’ microphone works perfectly.
However, when using the Samsung Voice Recorder app, audio is recorded only from the phone microphone, even though:

• The settings allow recording from Bluetooth audio sources

• The Buds are selected and connected

• Other apps record from the Buds without issue

This inconsistency suggests the issue is not hardware-related.

4. Troubleshooting Already Attempted

To rule out user error or setup issues, I have already:

• Reset the Galaxy Buds 3 Pro

• Removed and re-paired them to the phone

• Performed a hard reset

• Verified all relevant settings

• Searched online for solutions to each issue

Unfortunately, none of these attempts resolved the problems.

Given that the Buds function correctly in some situations (like video recording and phone calls after the initial delay), it seems likely that all these symptoms may stem from a single underlying firmware or software bug.

I would greatly appreciate your assistance in escalating this case to the appropriate technical team.
If needed, I can also provide logs via the Samsung Members app.

Thank you for your time and support.

Kind regards,