‎‫buds live & windows / zoom‬ | ‫Samsung MENA Community‬

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blanci007

Beginner Level 2

נערך לאחרונה

12-23-2020 01:38 PM

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Hi,

Has anyone here found a fix to the issue of low microphone volume when using the Buds Live on Windows?

This seems to be a relatively common problem based on the Samsung US forums, but I haven't seen a fix.

When I use Buds Live on Zoom calls via Windows 10 I get complaints that my microphone is very quiet and nobody can hear me.

I think its a Windows driver problem because they work fine on my phone.

Thanks!

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Erani
Active Level 5
12-23-2020 02:29 PM

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Hey @blanci007,

Since this is about Zoom meeting calls in PC and not mobile they have certain qualifications in order to

use it,

As it seems Samsung Buds Live are not on their list, therefore the following functions as shown on Zoom support website are not supported as following:

if you mute or unmute using a button on your audio device, the client will show your mic is muted or unmuted.
Accept/decline meeting invite or phone call
mute mic
Increase/decrease volume.

i will advise you to look on their website: https://support.zoom.us/hc/en-us/articles/360026690212-

Supported-USB-HID-devices-for-the-Zoom-desktop-client

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blanci007
Beginner Level 2
12-23-2020 02:35 PM

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This is not just a Zoom problem. It is a problem with Windows which seems to detect low microphone volume from the Buds Live.
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Erani
Active Level 5
12-23-2020 02:39 PM

in

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could you try and check of this is happening to you even on the pc voice recorder?
change settings of pc mic volume if you have the option to.
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