‎Software update | Samsung Community

M

Members_lLEVplh

First Poster

Galaxy S23 (SM-S911B) not receiving software updates since May 2024

Hello Samsung Community,

I purchased my Samsung Galaxy S23 brand-new in Germany. My phone stopped receiving software updates in May 2024.

Model: SM-S911B

CSC: EUX

One UI: 6.1

Android: 14

Security patch: May 2024

Build number: S911BXXS5CXDE

Phone status: Official

I'm currently in Germany using a German SIM card. I have also used my phone in India.

Whenever I check for updates, it says "Your software is up to date."

Could someone help me understand why my Galaxy S23 is not receiving newer One UI updates and how to fix this safely without losing my data?

Thank you!

M
Members_62e2dWX
First Poster
3/11/2026 03:04 vorm.
Deutsch?
0 Likes
M
Members_62e2dWX
First Poster
3/11/2026 03:08 vorm.
Was
Verlangst dafür?
0 Likes
E
Elisaris
MegaStar
3/11/2026 05:01 vorm.
Force Update via SIM Card Refresh

Turn off the phone. Remove the SIM card, turn the phone back on, and connect to a stable Wi-Fi network. Reset network settings (Settings \rightarrow General Management \rightarrow Reset \rightarrow Reset Mobile Network Settings). Re-insert a valid local European SIM card and check for updates again.

One Advice by Gemini !
0 Likes
B
Barney0w
Samsung Members Star ★★★
last edited

3/11/2026 05:31 vorm.
Kannst Du bitte trotzdem einmal einen Screenshot von Einstellungen, Telefoninfo, Softwareinformationen, Softwareversion des Dienstanbieters posten.
Hast Du denn schon einmal versucht das Update über Smartswitch an einem PC oder Laptop zu suchen?