Thank you for reaching out to us regarding your experience with SmartThings on the Samsung Galaxy A20. We understand how important it is to have your connected devices working seamlessly, and we’re here to help.
To better assist you, could you please clarify the exact issue you’re encountering? For example:
Are you unable to install or log in to the SmartThings app?
Or is the issue occurring when you try to add or control devices within the app?
If you’re seeing any error messages, we kindly ask that you share a screenshot with us. This will help us identify the root cause more quickly and provide you with the most accurate guidance.
We appreciate your patience and look forward to resolving this for you.
Thank you for sharing the screenshot with us. We can see that you were able to install the SmartThings app on your Samsung device. If you experience any difficulty, please let us know.
We understand how inconvenient, it can be when an app does not install as expected, and we’re here to assist you.
The SmartThings App requires Android OS 12.0 with a minimum of 3GB RAM or iOS 17.0. Please note that supported OS specifications and app screen configurations may change with future updates.
To better understand the issue and provide you with the most effective solution, could you kindly share a screenshot of the error message you are seeing during installation? This will help us identify the exact cause and guide you through the next steps.
We appreciate your patience and look forward to resolving this matter quickly.
Jetsgirl1959
Expert Level 1
2026/08/5 01:43 AM
in
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Haisley
Moderator
2026/08/5 06:19 PM
in
Hi DomDuchesne,
Thank you for reaching out to us regarding your experience with SmartThings on the Samsung Galaxy A20. We understand how important it is to have your connected devices working seamlessly, and we’re here to help.
To better assist you, could you please clarify the exact issue you’re encountering? For example:
If you’re seeing any error messages, we kindly ask that you share a screenshot with us. This will help us identify the root cause more quickly and provide you with the most accurate guidance.
We appreciate your patience and look forward to resolving this for you.
0 likes
DomDuchesne
Active Level 4
2026/08/7 09:29 PM
in
0 likes
Haisley
Moderator
2026/08/7 11:15 PM
in
Hi DomDuchesne,
Thank you for sharing the screenshot with us. We can see that you were able to install the SmartThings app on your Samsung device. If you experience any difficulty, please let us know.
0 likes
DomDuchesne
Active Level 4
2026/08/8 01:46 PM
in
0 likes
DomDuchesne
Active Level 4
2026/08/6 09:39 PM
in
0 likes
Haisley
Moderator
2026/08/6 10:42 PM
in
Hi DomDuchesne,
We understand how inconvenient, it can be when an app does not install as expected, and we’re here to assist you.
The SmartThings App requires Android OS 12.0 with a minimum of 3GB RAM or iOS 17.0. Please note that supported OS specifications and app screen configurations may change with future updates.
To better understand the issue and provide you with the most effective solution, could you kindly share a screenshot of the error message you are seeing during installation? This will help us identify the exact cause and guide you through the next steps.
We appreciate your patience and look forward to resolving this matter quickly.
0 likes
DomDuchesne
Active Level 4
2026/08/6 11:41 PM
in
0 likes