Aux adapter
(Onderwerp aangemaakt op:
29/10/2022 01:22 PM
)
1730 Weergaven
S
Shero
Journeyman
last edited
29/10/2022 01:22 PM
Hey all,
So I'm using Samsung Aux Adapter for my S22 Ultra. However, yesterday my phone stopped recognising the adapter and I can't listen to music using my wired headset.
Also, I keep receiving the notification (Connected and disconnected USB)
Has anyone faced the same problem?
Thanks in advance.
DaL4zy1
Voyager
last edited
30/10/2022 07:03 AM
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MartijnK
MegaStar
1/11/2022 08:00 AM
What do you mean with an Aux adapter? And have tried if "it" works when you've started your phone in Safe Mode? With the Safe Mode you start the device without installed third-party apps, the device then only boots with standard applications. Look here for information on how to start Safe Mode on your device: https://bit.ly/3gqindd
Kind regards,
Martijn
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Shero
Journeyman
1/11/2022 10:51 AM
Your method didn't work.
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MartijnK
MegaStar
3/11/2022 07:40 AM
Also, when I connect the original Samsung adapter to my S22 Ultra, I get the message this USB device isn't supported.
Kind regards,
Martijn
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M013
Samsung Members Star ★★
last edited
3/11/2022 08:57 AM
Do you have another Aux adapter to try? maybe ist broken (its something that happens over time)
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MartijnK
MegaStar
3/11/2022 11:22 AM
This adapter isn't supported by the S22, also our S21 Ultra won't work with this adapter. However, when you also have an issue with charging a repair will be the next step.
Kind regards,
Martijn
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Shero
Journeyman
3/11/2022 11:54 AM
I have no problem with charging the phone, so I guess there's an issue with the software maybe.
Best regards,
Sheroan.
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MartijnK
MegaStar
3/11/2022 12:09 PM
Well in that case you can submit an error report, my colleagues of the R&D department will investigate this and if they can resolve this with an update, this will be rolled out asap.
Kind regards,
Martijn