Delivery issues

An excerpt from my chatbot expereince this moring:

Hello Q Thank you for contacting Samsung Customer Care! I hope you're doing well today. How can I help you?

QL: I placed an order early Wednesday morning and was informed that the products would be delivered Thursday and Friday. I just logged on to find that there is an error with the address. The postcode is right but not the state or suburb.

SEAU :
I appreciate that you contacted us regards on the information for your order.
I guarantee you that I'll further check it on my end what action needed so that we can resolve your concern.

QL : To be honest I am surprised that no one contacted me on Wednesday morning.
QL: It is a pretty obvious error.
QL: Postcodes in the 2000's are NSW not WA

SEAU :
I'm sorry to hear that, but I further check your order is already had allocated stock, therefore the modification button is no longer available.
Since it's wrong address indicated on your order, to set your expectation it will fall to failed delivery. We cannot cancel the order right now too since
the stock has been allocated.

SEAU :
I sincerely apologise for that, but that's the option we have once the order had allocated stock, the modification button will no longer available. Therefore we cannot change the delivery details on your order.

QL: So Samsung is sending a product with an incorrect address to a courier company and expecting them to deliver it?

SEAU : I fully understand your situation, Since it's wrong address indicated on your order, to set your expectation it will fall to failed delivery.
That's why we advise contacting the courier once the order is out for delivery.

 

Unbelievable!