title:
DISAPPEARING DATA
(Post creation time:
Friday, May 14th, 2021 01:17 PM
)
423 Views
Hello everyone,
I'm having problems when I am transferring images and documents from Gallery/Files to Secure Folder.
They are disappearing into thin air never to be found again.
Can someone please explain why this is happening?
Also, how to resolve this issue and find my missing data?
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SamsungJon
Moderator
Monday, May 17th, 2021 12:23 AM
in
Hi Victa777, do the images and documents disappear from both your usual folders and Secure Folder? Also, are you copying or moving these files?
Please note that data and apps in Secure Folder cannot be transferred to another device, and that attempting to customise the operating system or modifying the software will cause Secure Folder to be automatically locked and inaccessible. Before saving any data in Secure Folder, make sure to back up a copy of the data in another location if you wish to.
I would recommend checking your recycle bins as well as any backups first for this missing data.
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Icelite
Active Level 7
Tuesday, October 18th, 2022 01:13 PM
in
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SamsungLaura
Moderator
Wednesday, October 19th, 2022 05:10 AM
in
Hi @Icelite, Smart Switch can transfer apps but does not always transfer app data. App data is generally stored in a cloud or encrypted on the original device. Some apps may encrypt their data for security to prevent it from being copied over to a new device.
If you did a backup of Secure Folder on your previous device, you can restore it via:
Open the Secure Folder on your new device > Tap the 3 dots in the top right > Settings > Backup and Restore > Restore > Select the device and content > Restore.
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