‎Apps open slow | Samsung SEAO Community

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klickar

Active Level 3

last edited

Saturday, December 25th, 2021 10:09 PM

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Everytime I try to open an application I can see the icon of the app before anything loads up, it is with all applications. Does this all the time when opening app for the first time after its closed

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Dolgogi
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Sunday, December 26th, 2021 02:48 AM

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Galaxy S
Have you tried restarting the phone?
Also, you could try going into Settings/Battery and device care then select Memory and let it do a clean up.

Hope that helps.
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klickar
Active Level 3
Sunday, December 26th, 2021 08:19 AM

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Galaxy S
I do want to do a factory reset but the pain in installing everything one by one without using back up is going to be annoying.
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Dolgogi
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Sunday, December 26th, 2021 08:35 AM

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Galaxy S
I understand, its not fun.

You could try restarting in safe mode, to do this, bring up the Shut down menu, then press and hold the Power Off icon until you see the green Safe Mode icon appear and tap that.

This will disable all 3rd party apps, but the stock Samsung apps should work as normal.

This might help you to work out if it's a rogue 3rd party app, or the phone software in general.
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klickar
Active Level 3
Sunday, December 26th, 2021 10:05 AM

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Galaxy S
I've tried that, apps like settings and clock, calculator etc do not have this issue but every other app it shows the app icon right after I press it then loads up
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SamsungLaura
Moderator
Monday, December 27th, 2021 04:19 AM

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Galaxy S
Hi @klickar, are you able to take a short screen recording as an example and attach it to an error report?

I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further.

To send an error report:

Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Attach evidence > Send in top right.
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klickar
Active Level 3
Monday, December 27th, 2021 05:02 AM

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Galaxy S
Yes I have attached it with video, is it normal to see app you are opening or am I being picky? When all apps closed and opening fresh I see the app icon I don't know if I'm being paranoid or what
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klickar
Active Level 3
Monday, December 27th, 2021 10:58 PM

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Galaxy S
I factory reset my phone and installed apps from a back up and phone is feeling sluggish more now. So disappointing is this what a $2000 phone feels like I am not happy at all
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SamsungLaura
Moderator
Tuesday, December 28th, 2021 02:41 AM

in

Galaxy S
Hi @klickar, I am sorry to hear that the issue persists. I suggest sending through an error report via the Samsung Members app as previously mentioned for our research & development to investigate.
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Apps open slow

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