title:

About unstable network

(Post creation time:  

Friday, December 17th, 2021 11:19 PM

)

1953 Views

D

Deepen

Active Level 3

last edited

 

Friday, December 17th, 2021 11:19 PM

 

in

 
Hi there, today i just updated software on my phone but after that my phone network is not stable, it going on and off , no network at all, please fix this issue 😡😡😡
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      Selected Answer

      S

      SamsungLaura

      Moderator

      Tuesday, December 21st, 2021 05:12 AM

       

      in

       

      Good afternoon everyone! Thank you for sending those error reports through. I've just gotten the below messaging from our team via Vodafone:

      Our technicians will be carrying out planned network maintenance in this area soon. Voice calls, text messages and data services may be affected. 

      This comment was created from this

      reply

      0 likes

    • D

      Friday, December 17th, 2021 11:41 PM

       

      in

       
      Have you tried resetting the network settings?
      If not, please try this.
      Take note that this will also reset any WiFi & Bluetooth connections.

      To do this, go to:
      Settings/General Management/Reset and then select Reset Network Settings.

      Hope this helps.

      0 likes

      D

      Deepen

      Active Level 3

      Saturday, December 18th, 2021 02:38 AM

       

      in

       
      Yes i try it what u said but not happen so i switch it on 4g and its working fine now

      0 likes

    • M

      Manue12

      Active Level 9

      Saturday, December 18th, 2021 12:11 AM

       

      in

       
      What phone do you use?

      0 likes

    • D

      Deepen

      Active Level 3

      Saturday, December 18th, 2021 12:13 AM

       

      in

       
      S21ultra 5g

      0 likes

    • M

      Manue12

      Active Level 9

      Saturday, December 18th, 2021 01:43 AM

       

      in

       
      Try following what Dolgogi said, my s21 ultra is working fine after that

      0 likes

    • V

      VC77

      Beginner Level 2

      Saturday, December 18th, 2021 01:51 AM

       

      in

       
      Same problem with me as well...5G network connectivity getting dropped off every 2-3 minutes

      0 likes

    • V

      VC77

      Beginner Level 2

      Saturday, December 18th, 2021 01:54 AM

       

      in

       
      When I switch from 5G to 4G, it works fine

      0 likes

    • D

      Deepen

      Active Level 3

      Saturday, December 18th, 2021 02:34 AM

       

      in

       
      Yes same here when i switch to 4g its working but on 5g not

      0 likes

    • S

      SamsungLaura

      Moderator

      Sunday, December 19th, 2021 10:47 PM

       

      in

       

      Hi @Deepen, thank you for bringing this to our attention. 

      I suggest sending an error report via the Samsung Members app for this to be investigated. Error reports are sent to our team to identify any deviations in your device performance, once analysed, our team will get back to you with a response to advise further. 

      To send an error report:

      Samsung Members > Get help > Error reports > select issue category > describe issue and frequency > Tick ‘send system log data’ > Send in top right. 

      0 likes

      S

      SamsungLaura

      Moderator

      Tuesday, December 21st, 2021 05:12 AM

       

      in

       

      Good afternoon everyone! Thank you for sending those error reports through. I've just gotten the below messaging from our team via Vodafone:

      Our technicians will be carrying out planned network maintenance in this area soon. Voice calls, text messages and data services may be affected. 

      0 likes

      N

      Nani_Banani

      Beginner Level 2

      Sunday, June 25th, 2023 07:19 AM

       

      in

       

      Broo it's not fixed !!!

       

      0 likes

      S

      SamsungClaudette

      Community Manager

      Monday, June 26th, 2023 12:08 AM

       

      in

       

      Hey @Nani_Banani 

      Could you please elaborate a bit more on the issue you are having. 

      Kind Regards,
      SamsungClaudette

      0 likes

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