title:

Can't install or update apps

(Post creation time:  

Saturday, February 19th, 2022 04:14 AM

)

1419 Views

G

Gazz0411

Active Level 2

last edited

 

Saturday, February 19th, 2022 04:14 AM

 

in

 
Note 20 ultra won't install or update some apps.

Cover image




I have tried the suggested fixes sorry of a full restore. 
Any suggestions appreciated



    • S

      SamsungDeviceLiker

      Expert Level 1

      Sunday, February 20th, 2022 05:55 AM

       

      in

       
      Try uploading the images again. I can't see them.

      0 likes

    • G

      Gazz0411

      Active Level 2

      Sunday, February 20th, 2022 06:20 AM

       

      in

       
      Trying20220220_161821_20580_1645337905.jpg

      0 likes

    • G

      Gazz0411

      Active Level 2

      Sunday, February 20th, 2022 06:20 AM

       

      in

       
      Another20220220_161833_20581_1645337913.jpg

      0 likes

    • G

      Gazz0411

      Active Level 2

      Sunday, February 20th, 2022 06:21 AM

       

      in

       
      Thanks for any help

      0 likes

    • D

      Sunday, February 20th, 2022 08:51 AM

       

      in

       
      Have you tried installing a random free app to see if this issue also occurs?

      Do you have any issues with other inline activities such as socials or just browsing the net in general?

      I'm guessing Google's own support link didn't help?

      0 likes

    • S

      SamsungLaura

      Moderator

      Monday, February 21st, 2022 04:05 AM

       

      in

       

      Hi @Gazz0411, thanks for reaching out. 

      Have you checked the below:

      1. Do you have enough storage space to install more updates?

      2. Do you have a stable internet connection during download?

      3. Find the Play Store app on your device’s home or app screen > Touch and hold the Play Store app > Tap App info > More >  Uninstall updates.

      0 likes

    • G

      Gazz0411

      Active Level 2

      Wednesday, February 23rd, 2022 12:42 AM

       

      in

       
      I found a fix online. I need to disable play store app, then restart phone.
      Enable playstore app again then install updates. Some apps install normally, some I have to perform the above. Weird

      0 likes

    • T

      Troubadour

      Expert Level 2

      Friday, February 25th, 2022 07:00 AM

       

      in

       
      Golly it was hard to find. You appear to have apps not downloaded through Play Store. Read the following "From your smartphone or tablet running Android 4.0 or higher, go to Settings, scroll down to Security, and select Unknown sources. Selecting this option will allow you to install apps outside of the Google Play store. Depending on your device, you can also choose to be warned before installing harmful apps"

      0 likes

      G

      Gazz0411

      Active Level 2

      Friday, February 25th, 2022 10:01 PM

       

      in

       
      Thank you. You could be right. Most of my apps are from previous phone, which was the iPhone. I Just transferred them to this note 20 ultra. How can I complete remove and re download apps?

      0 likes

      S

      SamsungLaura

      Moderator

      Sunday, February 27th, 2022 10:25 PM

       

      in

       

      Hi @Gaz0411, you can uninstall apps by the following steps:

      Tap and hold the app icon > Uninstall

      0 likes

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