active2 Bluetooth issue

Hi, please make sure to check the points on this list:

- The phone is on.
- There is a data or wifi connection on the phone.
- The phone is not on airplane mode.
- Bluetooth is turned on.
- The app is open and the device shows as "Connected" in the app.
Open the app and tap on the device to reconnect if it shows "Disconnected."
- The phone has at least 70% charge.
- The watch has at least 70% charge.
- The watch is up to date.
- The phone is running the most recent operating system in your phone’s settings.

please let me know if this was helpful to you.

hi

thanks for your kind words, but I ahd tried all these combinations, but no result