Samsung customer support

Thank you for sharing your feedback. We sincerely apologize for the frustration you experienced at our service center in Dubai. We understand that leaving your Galaxy Buds without a resolution to the whistling sound in the right earbud is a disappointing experience, and we truly value your loyalty to Samsung.

The high-pitched whistling or feedback sound you described can sometimes occur when the Active Noise Canceling (ANC) or Ambient Sound microphones are obstructed or if there is a synchronization error between the earbuds. To address this and ensure your concerns are handled with the care you deserve, we recommend the following steps:

• Earbud Reset: Open the Galaxy Wearable app on your connected device, go to "Earbuds settings," select "General," and then tap "Reset." This can often clear software glitches affecting the ANC microphones.
• Sensor and Grill Inspection: Ensure that the small microphone grills and the proximity sensors on the inner side of the right bud are completely free of any debris or fine dust. Even a tiny obstruction can cause "feedback" whistling when ANC is active.
• Software Update: Please check for any pending updates in the Galaxy Wearable app under (Earbuds settings > Earbud software update) to ensure the latest audio tuning is applied.
• Case Escalation: We take your feedback regarding the service center experience very seriously. We would like to look into your specific service order to understand why the issue was not acknowledged despite the confirmation of the sound by our staff. Please share your Service Request Number (SR) or the serial number of your Buds so we can conduct an internal review of the technical report.

Your satisfaction is our priority, and we want to ensure your Galaxy Buds are performing as expected. We are committed to regaining your trust in our products and support.