title:
Samsung Health does not open
(Post creation time:
04-13-2021 01:39 PM
)
27806 Views
C
ChristyTheo
Beginner Level 2
Hello guys. Thw Samsung Health app does not open and it appears the error 0x0B. Can I solve this somehow?
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UserAdik
Expert Level 5
04-14-2021 04:25 AM
in
0 likes
Samsung_specialist
Community Manager
04-14-2021 05:55 AM
in
Hi there,
Please try these steps to see if it helps fix the issue:
Go to...
-Settings
-Apps
-From Your apps right menu (with arrow sign) choose Show system apps
-Samsung Health
-Storage
-Clear cache & Clear data
Otherwise, you can download the Smart Tutor app. from Google play store then to call us in order to better help you remotely.
0 likes
freddy13th
Beginner Level 2
04-21-2021 05:33 AM
in
Me too same thing, and nothing works on my S9+ :(
PierceSimon
Beginner Level 3
04-21-2021 07:51 AM
in
I'm also receiving this error. If I clear data won't that erase all the logs and information I entered into the app? I cleared cache and tried uninstalling/re-installing the app and still received the 0x0b error. Samsung Support please help!
Samsung_jHcowDV
Beginner Level 3
04-19-2021 07:51 PM
in
Had the same problem. It was the problem with my WiFi. Worked fine when switched to mobile data.
michaeltls
Beginner Level 3
04-21-2021 06:10 AM
in
I'm having the same issue. Has anyone found a solution?
I've tried checking for updates, clearing cache/data, reinstalling, updating my device to the current update all with no luck.
Endi1
Beginner Level 2
07-3-2021 07:25 PM
in
Try reset to factory settings but ensure proper back up
Setting - About phone - Reset
0 likes
RickySr
Beginner Level 2
06-22-2022 03:23 PM
in
This worked for me and I hope this can save someone else time and frustration:
Settings > Apps > Samsung Health > Force Stop > Storage > Clear Cache and Data, then try opening the app again.
0 likes
DOCe
Beginner Level 2
01-23-2023 01:45 PM
in
Hi,
I am having the same problem. I cannot open the Samsung Health app on Samsung S21FE with Galaxy 4 watch Classic.
It comes up with the following:
Can't set up app
Server error occurred. Try again later.
(#random hex number that changes every time#)
I've tried all the advice on multiple chats including this one.
Any help would be great. Not getting the use out of my watch or phone.
Thanks.
0 likes
Samsung_specialist
Community Manager
01-26-2023 06:46 AM
in
Hello,
Kindly be informed that the Samsung health monitor is a regional app.
However, please try to provide us with the IMEI number of your device to check.
0 likes
L1RHO
Beginner Level 2
03-10-2023 07:12 PM
in
I have had the same problem on a brand new flip 4. The solution was that the Samsung account had not been verified
PDM83
Beginner Level 3
01-24-2024 12:11 PM
in
Same for me, one needs to enable MFA.
0 likes
Jonasg
Beginner Level 2
03-21-2023 05:52 PM
in
Have the same problem. Cleared data and cache numerous times. Reinstalled The samsung health. Did a couple of factory resets. Nothing helps. Beginning to think buying a samsung was a misstake... Hope there is a solution out Therese!
0 likes
Samsung_specialist
Community Manager
03-22-2023 12:07 PM
in
Hello,
Please check the software update for your device and the update for the app itself.
0 likes
Danu1332
Beginner Level 2
04-22-2023 03:54 PM
in
Hi, I have the same issue when opening samsung health, I have tried clearing cache and data, restarting, uninstalling etc. But nothing seems to get it working.
Error code: 0x2C#1#100
0 likes