Buds 2 pro Update

We apologize for the inconvenience that you are experienced. could you please chekc these steps :

Navigate to and open the Galaxy Wearable app on your phone or tablet, and then tap Earbud settings.
Tap Earbuds software update, and then tap Download and install. The update process will begin if an update is available.

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Ypu may try this as well :

On your PC, navigate to and open the Galaxy Buds app, and then select Start.
Make sure your Galaxy Buds are fully charged and place them in the charging case. Open the case, and then select Connect in the app.
On the Pair device popup, select Allow, and then select Close.
Review the information on the screen, and then select Next.
You’ll see the app screen for your Galaxy Buds; select Earbuds software update near the bottom of the screen.
Select Download and install to check for updates. If an update is available, you’ll be able to install it.