‎unable to open secured folder | Samsung MENA Community

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aayush321

Active Level 6

last edited

02-2-2020 05:39 PM

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Secure Folder

I am unable to open secured folder

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Members_Admin
Community Manager
02-3-2020 04:09 AM

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Secure Folder
We have reported your case to the concerned team. We hope to get some answers soon of the solution or if there are other information they would require. Thank you.
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Members_Admin
Community Manager
02-3-2020 07:52 AM

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Secure Folder

Hello,

Can you answer the following:
1-What software version is currently installed on the device? (go to Settings->Software Update-> Software Version) and what device model it is?
2- Can you run Samsung Health and report back the result?

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A
aayush321
Active Level 6
02-3-2020 08:41 AM

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Secure Folder
Andorid 9.0 A50 is the device
I am unable to run S Health also
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Members_Admin
Community Manager
02-20-2020 01:16 PM

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Secure Folder
Hi! It has been found that your device looks rooted and seemed to have made the Secure folder as inoperable.

To check whether the Warranty Bit has tripped or not, follow these steps:
1- Power off your device.
2- Once off, simultaneously press the volume down, home/Bixby button, and power button.
3- When warning screen is displayed, press the volume up button.
4- The Warranty Bit status is displayed in upper left hand corner (usually in Grey color)

If the Warranty Bit is tripped, the device displays WARRANTY VOID: 1
If that is the case, there is no way to revert the Warranty Bit and Samsung Pass won't work on this device. The only way to get the device back to its original settings is to replace the PBA (Printed Board Assembly) on the device; hardware replacement will be required

If device displays Knox WARRANTY VOID: 0, then I recommend the user to Factory Reset the device and check again.
S
susi11
Active Level 6
03-18-2020 08:30 PM

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Secure Folder
you could try to change the device security app
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unable to open secured folder

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