‎Secure Folder notification access | Samsung MENA Community

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Mayed76

Active Level 1

last edited

08-15-2021 05:02 AM

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Secure Folder

I tried to give a special access for app in Secure Folder sitting:

- App

- Frome 3 dots up i choice special access

- then notification access, but it giv me this message" Notification access isn't available for apps in Secure Folder"

any one know how to fix it please ???

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MohammedSijah
Expert Level 2
08-15-2021 05:51 AM

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Secure Folder
I think the feature you tried doesn't work when it's inside the secure folder. Check wheather it works when installed outside the secure folder.
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Samsung_specialist
Community Manager
08-15-2021 07:46 AM

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Secure Folder
Thanks for your advice!
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Samsung_specialist
Community Manager
08-15-2021 07:46 AM

in

Secure Folder
Hi,

Please call the call center for remote assistance with this issue.

Also you can pass by a Samsung Service Center and ask for assistance with the issue.
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Mayed76
Active Level 1
08-15-2021 01:04 PM

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Secure Folder
i gone to Samsung service center and they said to check with Samsung Members because it's software issue.
This problem in my new Note 20 ultra, but it's work on my old Note 8.
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Mayed76
Active Level 1
08-18-2021 11:46 AM

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Secure Folder
Really no one at Samsung can give me the correct answer to this problem!!!

The service center does not know,
the remote support does not know,
the feedback does not know, and the Samsung members do not know!!!
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Rahul_R_Indran
★
08-15-2021 01:53 PM

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Secure Folder
Hi, Notification access means, the app which have notification access can read all the notifications received in the device. As Secure folder is an isolated space, and it is supposed to keep sensitive content, granting notification access for apps inside secure folder is not allowed.
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Mayed76
Active Level 1
08-15-2021 02:36 PM

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Secure Folder
i know and you are absolutely right, but it's work on Note 8 and the notification access in Secure Folder can read all the notification received in Secure Folder only and keeps in it.
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Odyright
Beginner Level 2
01-31-2022 06:21 AM

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Secure Folder
Hello, I have the same issue. How can I figure it out?
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Samsung_specialist
Community Manager
02-1-2022 02:30 PM

in

Secure Folder
Hi,

You can connect with a Customer Service Agent on Whats App to help you through this:

https://api.whatsapp.com/send/?phone=%2B971547267864&text&app_absent=0
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manee1122
Beginner Level 2
03-22-2023 07:36 PM

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Secure Folder
Did anyone get solved by this matter or still ive just did a bad decision to change my old android to new
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Samsung_specialist
Community Manager
03-23-2023 06:58 AM

in

Secure Folder
Hello,

Please find the below link where you can find everything related to secure folder:

https://www.samsung.com/ae/support/mobile-devices/-what-is-a-secure-folder-and-how-to-use-it/
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title:

Secure Folder notification access

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