title:
How to recover data from Secure Folder
(Post creation time:
06-3-2026 05:17 ص
)
384 المشاهدات
A
aqadir1981
Active Level 2
Can someone help me to recover the data from secure folder of Fold 3 to my new Fold 7, as Fold 3 screen is damaged, can hear only the sound.
محتوى ذو صلة
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what_is_my_name
Active Level 7
06-3-2026 05:47 ص
in
0 إعجابات
aqadir1981
Active Level 2
06-3-2026 05:49 ص
in
0 إعجابات
what_is_my_name
Active Level 7
06-3-2026 05:53 ص
in
0 إعجابات
aqadir1981
Active Level 2
06-3-2026 05:54 ص
in
Samsung_specialist
Community Manager
06-5-2026 01:27 م
in
Thank you for reaching out to us.
Please note that data stored within Secure Folder is protected by encryption and security measures designed to safeguard your personal information. If the data was not previously backed up through Samsung Cloud (where supported) or transferred before the screen became unusable, access to the Secure Folder contents may require access to the original device.
If the device is still operational but the screen is damaged, we recommend having the screen inspected or repaired to regain access to the Secure Folder and transfer the data to your new device.
Once access to the original device is restored, you may transfer your data using Smart Switch or export the Secure Folder contents as appropriate.
If you require assistance with device inspection, we recommend visiting an authorized service center.
Nearest service center:
https://www.samsung.com/ae/support/service-center/
For further assistance, you may contact us via:
https://www.samsung.com/ae/support/contact/
12344667889
Beginner Level 2
06-13-2026 08:06 م
in
0 إعجابات
12344667889
Beginner Level 2
06-13-2026 08:08 م
in
Secure folder also showing uninstall option under the password
0 إعجابات
Samsung_specialist
Community Manager
06-19-2026 08:47 ص
in
Thank you for reaching out.
We understand your concern regarding access to your Secure Folder.
Please note that Secure Folder is protected by Samsung Knox security and encryption. If the Secure Folder is locked, access can only be restored using the correct authentication method associated with the folder.
Kindly try the following:
Please be aware that uninstalling Secure Folder may result in the deletion of data stored within it if the data has not been backed up previously.
If you are unable to access the Secure Folder or reset the credentials, we recommend visiting the nearest Samsung Authorized Service Center for further assessment:
https://www.samsung.com/ae/support/service-center/
For further assistance, please visit:
https://www.samsung.com/ae/support/contact/
0 إعجابات
sadamalhaidary
Beginner Level 2
07-12-2026 12:51 ص
in
+s
0 إعجابات