.screen broken

Thank you for contacting Samsung Gulf Electronics Customer Support.

We understand your concern that a line appeared on your Galaxy Z Fold's inner screen after a software update, and that the inner screen's touch functionality has stopped working. We apologise for the inconvenience this has caused.

Although you noticed the issue after the update, we cannot confirm whether it is software-related or hardware-related without a proper diagnosis. The combination of a visible line and an unresponsive inner screen requires further inspection.

We recommend visiting an authorised Samsung service centre for a physical assessment of the inner display and touch functionality. Please avoid repeatedly folding or pressing the affected screen until it has been inspected.

You can locate your nearest authorised service centre here:
https://www.samsung.com/ae/support/service-center?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound

For further assistance, you can also contact us through our official Contact Us page:
https://www.samsung.com/ae/support/contact?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound

Thank you for bringing this matter to our attention. The service centre will assess the device and advise you on the appropriate repair options and warranty eligibility.