title:

Z Fold4 Inner Display Screen Protector Peeling Off

(Post creation time:  

05-15-2023 07:56 PM

)

13531 Views

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StrumAtEase

Active Level 4

last edited

 

05-15-2023 07:56 PM

 

in

 
Hey there!

My Fold4's inner display screen protector is starting to peel off from both ends of either edge along the hinge.

Just wondering if anyone had or has the same issue.

And does Samsung Care+ cover this?

cheers!
    • S

      salmanul

      Expert Level 3

      05-15-2023 08:07 PM

       

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      Contact Samsung authorized service center immediately and change the protector. It's very cheap, but it's mandatory for your fold phone.
      S

      StrumAtEase

      Active Level 4

      05-17-2023 07:50 PM

       

      in

       
      Thanks for the response, well looks like thats pretty much whats left to do
    • S

      salmanul

      Expert Level 3

      05-15-2023 08:09 PM

       

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      The display protector will rarely peel based on our usage

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      Shrek340

      Beginner Level 2

      10-1-2023 09:29 PM

       

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      Is there any links that don't reference Dubai?  I'm nowhere near there and need my phone fixed.

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      Kboilermaker

      Beginner Level 4

      03-27-2024 04:19 PM

       

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      I don't open my phone that much and just noticed I am starting have the same issue.

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      StrumAtEase

      Active Level 4

      03-27-2024 05:41 PM

       

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      Just take it off, I took mine off and it works perfectly fine, better even.

      Don't buy any add ons, its just a waste :)

      Speaking from experience 👊

      0 likes

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      salmanul

      Expert Level 3

      05-18-2023 06:03 AM

       

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      In regards to the flip and fold screen technology, it is important to acknowledge that we are still in the early stages of its development, and it has not yet reached its optimum performance. However, it is worth noting that Samsung has made commendable progress in this area by effectively minimizing various issues associated with this technology. This accomplishment is certainly a positive development from my perspective.

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      StrumAtEase

      Active Level 4

      05-18-2023 06:31 AM

       

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      I agree with the progress and the trend that samsung has been doing, hence the main reason why I got myself the Fold 4, and I am totally loving the experience, although 4 iterations of the device I would argue is not early development stages 😅

      Also, I have no issues with the folding screen, just the pre-installed internal screen protector peeling off, which in my opinion shouldn't be happening, being again the 4th iteration, and given the premium price point.

      Wouldn't you agree? 🤔
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      salmanul

      Expert Level 3

      05-18-2023 06:55 AM

       

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      One of my friends has also encountered the same issue, and according to his opinion, if the pre-installed screen protector peels off, it's advisable to promptly replace it by booking a service appointment at a Samsung service center, which usually costs around $10. Not only does this help to address the peeling problem, but it can also contribute to reducing the visibility of the screen crease. It's important to acknowledge that the presence of a crease is still a reality in current folding phones. However, we can remain hopeful that in future generations, advancements in technology will lead to the disappearance of the crease. While the folding mechanism of these devices may have certain limitations, it's crucial for us to exercise patience as we anticipate the upcoming generations that will likely bring further improvements and refinements.
      S

      StrumAtEase

      Active Level 4

      05-18-2023 07:16 AM

       

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      This is therefore not a rare case then 😅

      In my opinion, having paid for Samsung Care Plus, this should be covered, even the normal warranty should suffice, but I will have to check this with the service center.

      Yeah...got nothing against the crease really, not sure why that was bought up, although as of the moment crease = water resistance, so I'd take the crease anytime until the tech progresses.

      Thanks for your inputs though, I'll just head off to Samsung.

      👊

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      C0llider

      Beginner Level 2

      06-12-2023 01:14 PM

       

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      Same issue here, was it covered under Care+?

      Txs

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      StrumAtEase

      Active Level 4

      06-12-2023 01:20 PM

       

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      Hey there, unfortunately no, and the replacement costs 270-280aed, although the replacement has way better quality than the existing one.

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      DavidCrofts

      Active Level 1

      07-10-2023 07:17 AM

       

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      I have had my Fold 4 since August 22, everything with the screen has been OK upto last night, but when I woke up this morning and opened up my screen there is a 1.5inc bubble in the middle from the top down, nothing has happened to my phone over night its just happened, not sure what to do, I'm at work till 4 and going to my phone provider when I finish cause I have 2 years total care warranty with the phone so I will see what they say later

      0 likes

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      StrumAtEase

      Active Level 4

      07-10-2023 07:56 AM

       

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      Heya, bummer right?

      Not sure what the coverage is in your country, but here in UAE, the screen protector is not covered by Samsung Care Plus, so in my situation, I had to change the screen protector at Samsung for about 60USD with 1 year warranty for bubbles or such.

      And oh, now bubbles started to appear so im gonna have to bring it back to Samsung for replacement, it lasted for about a month 😞
    • S

      StrumAtEase

      Active Level 4

      07-10-2023 02:25 PM

       

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      This is frustrating 😞IMG_20230710_182317_1000017382_1688998997.jpg
      D

      DavidCrofts

      Active Level 1

      07-10-2023 07:26 PM

       

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      I have been to Vodafone today and they will send it off to be replaced,  unfortunately they said they have to do a factory reset when it gets sent off, so I've had to back up all my photos, files etc first, so I'm going back on Wednesday after I've sorted it all out, and it's not costing me a penny 

      S

      StrumAtEase

      Active Level 4

      07-10-2023 07:39 PM

       

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      Good for you, how come a factory reset is required though? Its just the screen protector that got peeled off right?

      Well unfortunately here I had to pay for it.
      D

      DavidCrofts

      Active Level 1

      07-20-2023 10:27 AM

       

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      Something to do with data protection, so they can't be blamed for stealing

      0 likes

    • A

      Amberkobatte

      Active Level 1

      08-8-2023 05:21 AM

       

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      Hi, I am using Samsung Fold 4, Bought from Samsung online store next day of its launch at actual launch price.. My 1st Android phone and samsung switch from Apple


      My fold inner display got bubbles couple of weeks ago and i took my phone to DCC store as per customer care advice, But DCC store advised me to visit Media City Service Center as its only service center in Dubai.
      By the time i went to Service my inner display stop working and had a blaxk patch in the bubble area, i have read about this issue in the news and also read its a manufacturing defect and samsung replacing the display free of cost in some countries, Fair enough.. But unfortunately in dubai the customer service at the store denied me the replacement free of cost and told since you have care plus you can use that service there is a dent on phone which doesn't qualify for free replacement and also need to leave your phone for 2 days, this is rediculous, how can anybody leave the primary phone for 2 days and when samsung International already confessed and admitted that display has an issue they should just right away change the device or fix the issue then and there

      Horrible experience..
      S

      StrumAtEase

      Active Level 4

      08-8-2023 05:33 AM

       

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      You and me both, I got mine during launch, as much as I love samsung products, the customer service is hurting them though

      you can try the branch at Dubai Mall, apparently they charge less, well that is what one of the guys at Dxb Mall told me, better yet try use your samsung care there,

      on the other hand my screen protector fiasco ended up disappointing, and I was already talking to Eros which is samsung's distributor here, but still **bleep**

      sad to say, but this might be my last samsung phone,

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      Amberkobatte

      Active Level 1

      08-8-2023 06:21 AM

       

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      Honestly I was at the service centre on the same evening on fold 5 launched day, was so eager to order new but good i didn't, very disappointed.. No more samsung!!
      S

      StrumAtEase

      Active Level 4

      08-8-2023 06:38 AM

       

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      Quite unfortunate,
      Samsung Tech is really good,

      but the customer service is a total let down
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      leedurbin

      Beginner Level 2

      10-9-2023 08:29 PM

       

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      My screen protector is bubbling in the middle and will not allow me to use the swipe motiomn if I have to go across the screen.  Am I able to replace this protector?

      S

      StrumAtEase

      Active Level 4

      10-10-2023 02:46 AM

       

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      Hi there, if you're in UAE, you can have it replaced at a price.

      👍

      0 likes

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      TraceyMcW

      Beginner Level 2

      05-10-2024 07:56 AM

       

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      This is my second Fold 4 ... the first one, I was told to peel it off and ended up with a internal screen that didn't work...so that phone is now a FAT one normal screen phone.  A VERY expensive dud.  I thought it was my fault.  OBVIOUSLY it wasn't.  NOW the second one is starting to peel from the centre at the top and bottom.  I am REALLY carefull when using the phone OPEN (which it is designed to be used).  THIS Is a design flaw.  WHAT is samsung going to do about it.  I feel they should replace the screen or repair it or something.  A friend has same phone, the fold out screen failed after 6 months.   COME ON!!!  This is seriously not good enough for a phone that costs $2k...

      SAMUNSUNG ??????

      0 likes