Hello. Sorry to hear this. Can you run a camera diagnostic test? From the Members app, select the Support tab, and then Phone diagnostics. The select Camera. See the screenshot below:
Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.
Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.
If the issue persists, try running Safe Mode on your phone by following these steps: 1. Power off the phone. 2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button. 3. 'Safe Mode' will appear in the bottom left corner of the screen. 4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Head to the Members app. 2. Select Get Help > Error Report. 3. Tap 'OK' to send System Log Data. 4. Choose the symptom and include as much detail as possible.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app."
ojwh
Active Level 10
09-2-2024 10:48 ص
in
Ajmalma
Active Level 4
09-2-2024 10:50 ص
in
The camera test is OK.
I updated the Aug security update on two days before , and after that, I'm facing this
ojwh
Active Level 10
09-2-2024 10:54 ص
in
I suggest you backup your data, etc, just in case they reset your phone, etc. Don't delay.
Ajmalma
Active Level 4
09-2-2024 10:57 ص
in
Thank you for your response
Samsung_specialist
Community Manager
09-4-2024 02:36 م
in
Try clearing the cache of the Camera App by navigating to Settings > Apps > Select Camera App > Tap Storage > Clear Cache.
Additionally, attempt to reboot the phone using a soft reboot or force restart. You can force restart by pressing and holding the Volume Down and Power keys for 7 to 10 seconds.
If the issue persists, try running Safe Mode on your phone by following these steps:
1. Power off the phone.
2. Power on the phone; when the Galaxy logo displays, press and hold the Volume Down button.
3. 'Safe Mode' will appear in the bottom left corner of the screen.
4. To exit Safe Mode, simply restart the phone. Upon reboot, it will no longer be in Safe Mode.
If the problem persists after trying these steps, please send us an Error Report by following the steps below:
1. Head to the Members app.
2. Select Get Help > Error Report.
3. Tap 'OK' to send System Log Data.
4. Choose the symptom and include as much detail as possible.
To ensure that your logs accurately reflect the issue you're experiencing, please submit your report within 5 minutes of encountering the problem. Our engineers will then investigate and provide you with a solution via the Members app."
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Rini25
Beginner Level 3
09-14-2024 12:35 م
in
Yes.. I'm also facing the same problem.. after restart it's get better but after some time again happening this
Ajmalma
Active Level 4
09-15-2024 09:03 ص
in
Now it's OK
Just try this also, and maybe a new update will resolve this issue .
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Members_sSCYqHb
Beginner Level 2
09-15-2024 05:19 ص
in
Yes I am faceing this problem.How I fixed this problem
0 إعجابات
Ajmalma
Active Level 4
09-15-2024 09:03 ص
in
Now it's OK
Just try this also, and maybe a new update will resolve this issue .
0 إعجابات