title:

Numbers disappear

(Post creation time:  

02-26-2024 08:45 AM

)

628 Views

R

ramiz1

Beginner Level 2

last edited

 

02-26-2024 08:45 AM

 

in

 
Hi
The contact numbers in my phone keep disappearing from time to time. Can anyone advise me how to fix this problem? 
    • M

      02-26-2024 06:00 PM

       

      in

       
      If the contact numbers in your phone keep disappearing, it can be frustrating, but there are several steps you can take to try and fix this issue:

      ### Steps to Fix Disappearing Contacts:

      1. **Sync Contacts:**
      - Ensure that your contacts are synced with your Google account or other accounts you use for contacts.
      - Go to Settings > Accounts > Google (or your account) > Sync, and make sure Contacts is toggled on.
      - If you have contacts saved on SIM card, consider importing them to your Google account for better syncing and backup.

      2. **Restart Your Phone:**
      - Sometimes a simple restart can fix temporary glitches.

      3. **Check Contact Display Settings:**
      - Make sure your contacts are set to display correctly.
      - Open the Contacts app, tap the Menu (three lines) > Settings.
      - Check the settings for contacts display, such as showing contacts from all accounts.

      4. **Clear Contacts App Cache:**
      - Go to Settings > Apps > Contacts (or Contacts Storage) > Storage.
      - Tap on "Clear Cache" and "Clear Data." Note: Clearing data will remove contacts stored locally on your phone, so make sure they are backed up.

      5. **Check Contact Source:**
      - Sometimes contacts might be saved to the phone memory, SIM card, or a specific account. Make sure they are saved to a reliable source like Google or Samsung account.
      - Open Contacts app > Contacts to Display (in the Menu) > select appropriate source (like Google).

      6. **Remove and Re-add Account:**
      - If contacts are synced with an account, try removing the account and re-adding it.
      - Go to Settings > Accounts > select the account > Remove account. Then add it back and sync contacts.

      7. **Update Contacts App:**
      - Ensure your Contacts app is updated to the latest version.
      - Open Google Play Store > Menu (three lines) > My apps & games > update Contacts app if available.

      8. **Check for Software Updates:**
      - Ensure your phone has the latest software update.
      - Go to Settings > Software Update > Download and install.

      9. **Contact Backup:**
      - Use Google Contacts or Samsung's backup service to regularly back up your contacts. This way, even if they disappear, you can restore them.
      - Google Contacts: Visit contacts.google.com on a web browser to manage and backup contacts.
      - Samsung Account: Settings > Accounts and backup > Samsung Cloud > Backup > select Contacts.

      ### Additional Tips:
      - **Third-Party Apps:** Sometimes third-party contact management apps can interfere with the default Contacts app. Consider uninstalling any such apps.
      - **Manual Backup:** If your contacts are critical, manually write down important numbers or export contacts to a file for safekeeping.

      If none of these steps work, and your contacts continue to disappear, it's possible there may be a deeper software issue with your device. In that case, contacting Samsung support or visiting a service center might be necessary for further assistance.
    • R

      ramiz1

      Beginner Level 2

      02-26-2024 06:18 PM

       

      in

       
      Thank you, my friend, for your advice.
    • S

      Samsung_specialist

      Community Manager

      02-29-2024 06:50 AM

       

      in

       

      * Block contact synchronization with other devices.
      * Navigate to Settings > Google > Manage your Google Account > Security > Your devices > sign out all the unused devices
      * Navigate to Settings > Google > Settings for Google apps > Google Contacts sync > turn off ‘Automatically back up & sync device contacts’ function
      * Show All contacts or Google Account contacts on the device
      Navigate to ‘Contacts’ app > Navigation menu > tab ‘All contacts’ or one of Google Accounts

      You need to turn off the ‘Automatically back up & sync device contacts’ function, it may be shown as some of the contacts are deleted.

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