title:

auto sync is always on

(Post creation time:  

06-21-2022 02:40 م

)

490 المشاهدات

Z

zikozuuz

Active Level 9

آخر تعديل

 

06-21-2022 02:40 م

 

in

 
on my s21 ultra sync function is switched on by itself desipte disabling auto sync function from the settings. any ideas ?
    • M

      mZoOnY

      Expert Level 5

      06-21-2022 03:50 م

       

      in

       
      Delete samsung account first .restart
      Then sign in again

      Or delete phone cache through recovery
      Z

      zikozuuz

      Active Level 9

      06-21-2022 05:10 م

       

      in

       
      tryed that still the same.
      i guess i have to factory reset my phone after all 😓

      0 إعجابات

      M

      mZoOnY

      Expert Level 5

      06-21-2022 07:41 م

       

      in

       
      Did you add any language besides the original one ?

      Or did try to root your device?
      Z

      zikozuuz

      Active Level 9

      06-22-2022 12:10 م

       

      in

       
      Arabic and English only no any other languages.
      i did not try to root my device

      0 إعجابات

    • S

      Samsung_specialist

      Community Manager

      06-28-2022 08:31 ص

       

      in

       

      Hi,

      ​

      Kindly make sure to perfrom reset settings from Settings - General Managment - Reset - Reset Settings, note it will reset device settings to their defaults.

      From Settings - Go to Apps - Three dots at the top - Reset App prefereces, then kindly make sure to disable it once again, or enable then disable the Sync.

      ​

      However, If the issue still persist, kindly register your concern in Samsung Members app (Samsung Members app > Get help > Feedback > Error report/ask question).

      Note: Please send device log files within 15 minutes of issue occurrence along with the exact issue details.

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