‎Software update | Samsung MENA Community

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itssummer

Active Level 1

last edited

04-25-2024 01:13 AM

in

Galaxy S

Why can't I update my s23 ultra when the latest software is already out???

C
-Carter-
Active Level 4
04-25-2024 02:58 AM

in

Galaxy S
It could be because of your region or a connection issue (caused by VPN or bad connection). Sometimes it also has to do with auto update. Have you tried manually checking?
I
itssummer
Active Level 1
04-25-2024 03:01 AM

in

Galaxy S
Yes, by going in settings then system software, it tells me that my software is up to date? But there's supposed to be an update for Android 14
C
-Carter-
Active Level 4
04-25-2024 03:03 AM

in

Galaxy S
It could have auto updated. Go to settings > about phone > software information and look for android version.
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itssummer
Active Level 1
04-25-2024 03:43 AM

in

Galaxy S
Android version is 13 and one UI 5.1
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Zammi
Active Level 10
04-25-2024 05:06 AM

in

Galaxy S
Go to settings, search for software information, get a screenshot of 'Service provider software version ' and post here
I
itssummer
Active Level 1
04-25-2024 11:25 AM

in

Galaxy S
Here it is
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Zammi
Active Level 10
04-25-2024 12:29 PM

in

Galaxy S
It's running unlocked T-Mobile USA firmware. Middle East servers doesn't have updates for USA models. I can suggest you to try below.

Take out the SIM card and restart the phone. Once restarted, connect to WiFi and then connect to USA VPN. Now try to update.
I
itssummer
Active Level 1
04-25-2024 04:23 PM

in

Galaxy S
Does it work with psiphon pro? Or do I need another VPN app
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I
itssummer
Active Level 1
04-25-2024 08:15 PM

in

Galaxy S
I tried and it didn't work .. am I supposed to delete data or something or maybe use a specific vpn?
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Z
Zammi
Active Level 10
04-26-2024 12:42 PM

in

Galaxy S
It's unfortunate. It's a unlocked phone, but CSC is not changed.
You need to get help from a phone service center/person to change the CSC and flash retail firmware. Once done, you will get future updates.
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S
Samsung_specialist
Community Manager
04-26-2024 10:28 AM

in

Galaxy S
Try to Software update via Smart Switch

Step 1. Connect your device to your computer using the USB cable provided with your device, and then open Smart Switch on your computer.

Step 2. If a software update is available, Smart Switch might automatically prompt you to update the software or will display an option to update.

Step 3. Click Update and use the on-screen prompts to download the necessary files.

Step 4. Click OK to proceed. Your device may turn off and on a few times during the update process. When the update is complete, the device returns to the Home screen.

You’re going to need a copy of Smart Switch installed on your computer and your mobile device. Using Smart Switch’s computer version, update your device with the latest software.

For more details about how to update software using Smart Switch visit our website :
https://www.samsung.com/ae/support/mobile-devices/how-to-update-software-using-smart-switch/
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Software update

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