title:

Screenshot

(Post creation time: ย 

03-14-2025 06:12 PM

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wakatbi

Active Level 1

last edited

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03-14-2025 06:12 PM

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My new 25 ultra has an issue with screenshots. I disabled all features but device is taking screenshot even during idle. 
    • M

      mZoOnY

      Expert Level 5

      03-16-2025 12:11 AM

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      Could be the cover . ๐Ÿค”

      If there is one try to remove it first

      If there isn't one go to settings and apps the on the 3 buttons reset the settings only to their defaults

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      wakatbi

      Active Level 1

      03-16-2025 02:38 AM

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      You meant reset app references?

      0 likes

    • M

      mZoOnY

      Expert Level 5

      03-16-2025 12:14 AM

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      About the first one

      Clicking both VOL- & the power button are used to take screen shots at anytime ๐Ÿ˜Š

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      wakatbi

      Active Level 1

      03-16-2025 02:39 AM

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      Yes true

      0 likes

    • S

      Samsung_specialist

      Community Manager

      03-24-2025 12:02 PM

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      Please check the following methods for capturing a screenshot, as they might be causing the issue:

      โ€ข Button capture
      Press the Side button and the Volume Down button simultaneously.

      โ€ข Swipe capture
      Swipe the edge of your hand across the screen from left to right or vice versa.

      If the screenshot is being captured by swiping, you can disable this feature by going to Settings, then tapping Advanced Features โ†’ Motions and Gestures, and turning off the Palm swipe to capture option.

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