‎‫S25 plus is not functioning properly‬ | ‫Samsung MENA Community‬

B

binuu

Active Level 1

آخر تعديل

05-23-2025 10:41 ص

in

Galaxy S

Strated hanging up .

S

Samsung_specialist

Community Manager

05-30-2025 04:42 ص

in

Galaxy S

We completely understand the inconvenience you are experiencing.

To help address the battery issue, we recommend following these steps:

Utilise the features in Device care
Check your storage
Freeing up some storage can make your device perform better. Try to remove files and apps that need clearing out from Device care.

Settings home screen
Step 1. Open Settings > Select Device care.

Device care setting screen
Step 2. Select Storage.

Device storage management screen
Step 3. Check your storage space and select files and apps that you want to delete.
Check your memory
Device care enables you to check memory usage and stop background apps to free up memory, helping your device perform better.

Device memory management screen
Open Settings > Select Device care > Select Memory > Select the apps you’d like to close and tap Clean now.

Additional tip

Add the Device care widget
By adding the Device care widget to your home screen, you can use the above two features more conveniently with a single button.
Device care widget on the home screen
Long-press the home screen > Select Widgets > Select Device care > Choose the widget and tap Add.

Self-diagnostics with the Samsung Members app
You can diagnose various factors that could be causing your device to slow down, such as battery or power status.
Phone diagnostics options in the Samsung Members app
Open the Samsung Members app > Tap Phone diagnostics in the Support tab > Tap the icon for the feature you’d like to test, or tap Test all.
Check to see if your software is up to date
Updating your software to the latest version can help improve your Galaxy device’s performance as it increases compatibility and provides bug fixes as well as security patches.

Settings home screenSettings home screen
Step 1. Open Settings > Tap Software update.

Software update screenSoftware update screen
Step 2. Tap Download and install > Tap Install now.
Restart your Galaxy device
Restarting your Galaxy device is a simple way to clean up any unused apps running in the background and improve performance. You can also set your Galaxy device to automatically restart periodically using the “Auto restart” feature.

Restart when needed: Your phone will restart automatically when performance issues are detected.

Restart on schedule: You can set the time and day for when you want your device to restart.
Settings home screen
Step 1. Open Settings > Select Device care.

Device care setting screen
Step 2. Select Auto optimisation.

Auto optimisation setting screen
Step 3. Select Auto restart.

Auto restart setting screen
Step 4. Enable the features.

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S25 plus is not functioning properly

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