‎Restarting mobile while camera usage | Samsung MENA Community

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Aslam916

Active Level 1

last edited

01-11-2023 05:57 PM

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My s21 FE getting sudden restarting while using camera application.anybody can help me?

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TurboRat1985
Active Level 1
01-12-2023 06:30 AM

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Galaxy S
Have you tried clearing camera app cache and data? reset app preferences?
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Aslam916
Active Level 1
01-12-2023 06:34 AM

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Galaxy S
I cleaned app cache and data,but no changes
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TurboRat1985
Active Level 1
01-12-2023 06:57 AM

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Galaxy S
Apps > reset app preferences. Try it. Else, check for software update.
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Samsung_specialist
Community Manager
01-12-2023 10:19 AM

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Galaxy S
Hello,

Thanks for contacting Samsung customer care.

Kindly make sure that the device and the camera app are updated to the last software update.

You should clear cache the camera app, from the settings > apps > camera app > storage > clear cache.

You may also try to diagnose the camera's performance from Samsung members app > get help page > diagnostics.

Otherwise., we recommend you to visit the service center for further check.

https://www.samsung.com/ae/support/service-center/
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Aslam916
Active Level 1
01-12-2023 11:27 AM

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Galaxy S
Today I again face this same issue 2 times while using Tele camera even after doing all steps that mentioned above.thanks for your replies and supports
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Zain1999
Expert Level 1
01-13-2023 01:30 PM

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Galaxy S
Did it fix the issue?
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Aslam916
Active Level 1
01-14-2023 06:12 PM

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Galaxy S
After that I didn't took any telephotos.so I didn't face that problem again.
I think my prediction is right🫥
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