title:
Report Issue
(Post creation time:
07-16-2026 06:52 م
)
176 المشاهدات
I would like to report issue with my s26 ultra
My camera has excessive light reflection (lens flare/ghosting) when taking photos at night, especially around street lights. I compared it with another S26 Ultra under the same conditions, and the other device does not have this issue. The camera lens is clean and there is no lens protector installed. Please investigate whether this is a hardware or manufacturing defect and advise on the appropriate solution.
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SHINAN-EpFBz
Active Level 8
07-17-2026 07:19 ص
in
Pro Mode allows for adjustments to exposure and lighting, which may reduce glare compared to standard settings.
It is recommended to contact Samsung support to investigate if this is a hardware defect requiring service or replacement.
Samsung_specialist
Community Manager
07-20-2026 06:22 ص
in
Thank you for reaching out to us.
We are sorry to hear about the camera issue you are experiencing.
Since you have confirmed that the camera lens is clean, there is no lens protector installed, and you have compared your device with another Galaxy S26 Ultra under the same conditions, we recommend visiting your nearest Samsung Authorized Service Center so the device can be inspected to determine whether the behavior is related to the hardware.
You can locate your nearest service center using the link below:
https://www.samsung.com/ae/support/service-center/?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound
If you require any further assistance, please feel free to reach us through:
https://www.samsung.com/ae/support/contact/?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound
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rohitS27
Active Level 2
09-6-2026 06:27 ص
in
Here's your message with that point added and smoothly integrated:
I'm having a similar problem with my device. When I take photos — mostly at night — the light fades and there's a visible glare or "spread." Even in the daytime, the colours and detail don't come out well; the photos look dull, as if they were shot in a dark room, and I have to manually brighten and adjust them to make them look decent.
The camera simply isn't producing the clarity and quality that an S26 Ultra should. I compared my phone with another person's S26 Ultra — the exact same device — and the difference was obvious: their photos were much sharper, with better detail and bright, accurate colours, while mine looked flat and underexposed, whether shooting indoors during the day or at night. My phone's camera clarity simply isn't as good as it should be.
With this exact problem, I went to the authorised service centre. At first they weren't willing to accept there was a problem. They compared two phones, checked and reset the settings on both, and only then — after more than an hour — did they agree something was wrong. They said they'd replace the camera, but they also told me they can't guarantee it will fix the issue. According to them, even after the replacement, if the problem remains, there's nothing more they can do and I'll just have to live with it.
And let's not forget — this isn't a ₹30,000–40,000 handset. This is a ₹1.4 lakh device. After paying that much, being told "we can't guarantee whether the issue will be resolved" is honestly unacceptable. What is the point of buying a flagship phone at that price if the company can't even assure me that a clear, genuine defect will be fixed?
They've now ordered the replacement camera, so I'm waiting to see whether that resolves it. But if the whole point of going to an authorised service centre is that the problem might not get fixed anyway, then what's the use of going there? Telling a customer upfront that they can't guarantee a fix — on a phone this expensive — makes no sense at all.
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