title:
Privacy Screen Protector
(Post creation time:
11-1-2025 07:57 PM
)
299 Views
J
Jamshed_Khan
Active Level 3
Hello Buddies, I hope all are doing well.
I am facing some issues with S pen since i put on 'Privacy Screen Protector'. Does anybody facing any issue with Screen protector?
First thing, the fingerprint not accepting. Another, S Pen not working properly.
Kindly suggest me on this issue please.
Thank you.
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Samsung_specialist
Community Manager
11-10-2025 11:26 AM
in
We're sorry to hear about your experience.
To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Check the following factors that could potentially interfere with your fingerprint recognition.
4. Check to see that there are no issues regarding your screen protector.
5. Remove your fingerprint and then registering it again.
Kindly for S Pen issue follow these steps :
Step 1. From your Home screen go to Settings.
Step 2. Scroll down and select “Advanced features”.
Step 3. Select “S Pen”.
Step 4. Select “Air actions”.
Step 5. Tap the more options icon.
Step 6. Tap “Reset S Pen”.
For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/my-samsung-smartphone-is-not-recognizing-fingerprints-how-do-i-fix-it/#:~:text=If%20you%20are%20having%20issues%2C%20please%20check%20the,clean%20before%20placing%20it%20upon%20the%20fingerprint%20scanner.?msockid=0ec05a47cd07629519404f96cc6c63b1.
And https://www.samsung.com/ae/support/mobile-devices/how-to-solve-s-pen-connection-issues/?msockid=0ec05a47cd07629519404f96cc6c63b1.
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.
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