Phone update

Dear Customer,
Thank you for your inquiry.
If your Galaxy S24 Ultra is not receiving the latest software update, please first verify the device model and region, as update availability may vary depending on the device's original sales region and carrier specifications.
We recommend the following:
Go to Settings > Software update > Download and install and check manually for updates.
Ensure the device is connected to a stable Wi-Fi network.
Confirm that sufficient storage space is available.
Check that the device software has not been modified.
Please note that devices purchased from certain regions, especially carrier-locked models such as some US variants, may receive updates according to the carrier's release schedule and regional requirements. In such cases, updates may be delayed compared to international models.
Kindly share your device model number (Settings > About phone > Model number) so we can provide more specific guidance regarding update availability for your device.
Best regards,
Samsung Gulf Electronics Customer Support (SGE CS)