title:
Phone is getting shut down automatically
(Post creation time:
10-23-2025 08:01 PM
)
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Hey, everyone. I've got a problem with my S23 Ultra since the UI update. It keeps shutting down on its own, and then when it restarts, like, 40% of the battery is gone! I even did a factory reset, but it didn't help. Any ideas how to fix this?
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Pruone
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10-24-2025 08:47 AM
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Samsung_specialist
Community Manager
10-30-2025 05:33 AM
in
We're sorry to hear about your experience.
To assist you further, follow these steps:
1. Settings > Software update > Download and install > Download > Install now.
2. Go to the Settings => select Device Care =>Optimize now.
3. Settings -> General management -> Reset -> Reset all settings -> reset.
4. Force restart by pressing “volume down key + power” button until the device reboot. After reboot below action.
5. Settings – Apps - One UI Home – Storage - Clear data.
6. Run a diagnosis test via Member app :
Download Samsung member app from Galaxy store then open the app => diagnosis => Phone diagnosis.
Kindly make sure to follow these tips :
1. Use an Approved Charger.
2. Avoid Old Chargers.
3. Close Background Apps.
4. Enable Power Saving Mode (Device Care > Battery > Power Mode > Adaptive Power Saving).
5. Turn off the Wi-Fi, GPS, and Bluetooth functions when not in use.
6. In addition, reduce the screen brightness of your device.
For more details, please visit this link:
https://www.samsung.com/ae/support/mobile-devices/the-battery-drains-fast-how-do-i-extend-the-battery-life/?msockid=0ec05a47cd07629519404f96cc6c63b1.
If the issue persists, please visit a service center for further assistance. You can locate your nearest service center using the link below: https://www.samsung.com/ae/support/service-center/.
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