title:
Notification delay
(Post creation time:
04-13-2024 02:12 PM
)
3106 Views
Hey, I'm having trouble getting notifications for Instagram, WhatsApp, and Messenger on my S24 Ultra. I've tried restarting my phone, clearing the cache, and changing the notification settings, but it's still not working. Have you had this issue? Any suggestions?
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Zammi
Active Level 10
04-13-2024 03:40 PM
in
I'm instantly receiving my WhatsApp messages.
MOQBALI
★
04-13-2024 07:29 PM
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Tauruzz
Active Level 3
04-13-2024 07:55 PM
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MOQBALI
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Tauruzz
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04-13-2024 08:59 PM
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Samsung_specialist
Community Manager
04-17-2024 12:11 PM
in
We apologize for this inconvenience, can you try these steps:
- Disable Do not disturb and Power Saving on the phone
- Disable an app's power saving settings
- Check if an app's notifications are turned on
if the issue still there please raise error report.
Avajian
Beginner Level 2
04-17-2024 03:22 PM
in
Hi,
After two months of using Galaxy S24 ultra , I’m experiencing this frustrating issue
Twenty percent of the time, notifications on my new phone are delayed ( 2-10 Minutes ). Apps like WhatsApp, Telegram, and Instagram experience this issue. Currently, I also have a Google Pixel 8 Pro , and it doesn’t have this problem. It seems that this issue is specific to Samsung phones because 99 percent of the time notifications are delivered very quickly on the Pixel.
When the phone is connected to the charger , notifications are delivered quickly.
zahidulzahid
Beginner Level 2
06-19-2024 06:54 AM
in
I'm super late to this but I had my s24 for a while and had the same issue and after doing a lot of research I figured what was happening! Heads up, it's not good news that I found. So the problem is in how android is coded, the notification delay comes from the doze mode rooted into android and there's no easy to way to turn it off, it has to be done through the ADB but the whole thing is just not worth it. What Doze Mode does is after about 15-20 minutes of your phone being locked or unused, it enters a power saving state to extend battery life, and unlike the power saving modes in Samsung or any other android, Doze mode can't be turned off as its a root level coding. Since the main job of doze mode is to save battery life, it delays notifications for most apps but some apps have high priority like the google messages app or the default messaging app for any android phone and they can actually override the doze mode which is why you will text messages instantly but everything else is delayed. If your phone is getting power like in charge, you will get all notifications instantly like you are supposed to. It **bleep** because I really like the s24 but the delay in notifications are why I had to switch back to iPhone, having notifications on time shouldn't be an issue, especially in 2024 and especially for a big company like Samsung
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Samsung_specialist
Community Manager
04-25-2024 10:11 AM
in
We apologize for this inconvenience, can you try these steps:
- Disable Do not disturb and Power Saving on the phone
- Disable an app's power saving settings
- Check if an app's notifications are turned on
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
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