Messaging app misbehaving

Hi,

​

Sorry for facing such issues, kindly try the folowing:

​

- Restart your device by pressing and holding the Volume down and Power key for 7 to 10 seconds.

​

- Check if you have installed any third party application, it may cause the issue.

​

- Check if you have any updates for your device. Setting > Software update > Install.

​

- Try to clear the cache App that is crashing > Setting > Apps > Select the App > Tap Storage > Clear cache.

​

- If the same issue occurs, kindly send us the device logs. The device logs you will send it via Samsung Members App> the technicians will diagnose these logs to determine the cause > they will respond to you with the solution and if you need to go to service center for physical diagnosis.

- To send the device logs, please follow the below:

Press and hold Samsung members Icon > Then tap on Error reports > Select category of your report > Make sure that "Send Log Data" is selected to help resolve your inquire > Describe your problem in details > Change the frequency to whatever you prefer > Then send it.

For more information regarding, you are welcome to visit our website and watch tutorial sending logs by following the link below:

​

https://www.samsung.com/ae/support/mobile-devices/how-to-send-error-report-in-your-galaxy-device/  

Let us know if this is helpful