Lock password screen

Thank you for contacting Samsung Gulf Electronics.

We understand that you are unable to unlock your device after restarting it, even though you are entering the correct screen lock password.

Please note that after a restart, the device will always require the original PIN, pattern, or password set on the device. If the entered credentials are not accepted, kindly try the following steps:

1. Ensure you are entering the correct password carefully, including case sensitivity and special characters if applicable.
2. If you are using a PIN or pattern, ensure the screen is clean and try again slowly.
3. If the device is connected to the internet and a Samsung account is signed in, you may try unlocking it remotely via Samsung Find My Mobile (if previously enabled):
   https://findmymobile.samsung.com
4. If the issue persists and the password cannot be recovered, a factory reset may be required. Please note that this will erase all data on the device.

For further assistance or device inspection, you may visit the nearest authorized service center:
https://www.samsung.com/ae/support/service-center/