Dear Samsung Support Team,
After updating my Samsung Galaxy S25 Ultra to One UI 9, I noticed an issue with the lock screen clock colour customisation.
Before the update, I could select a peach/pink clock colour that matched my wallpaper, and the water-drop-like adaptive colour option was available in the Font and colour settings.
After the update, the following problems occurred:
- The water-drop-like adaptive colour option has disappeared completely.
- When I customise the clock, the preview displays the selected peach/pink colour correctly.
- However, after tapping “Done” and returning to the actual lock screen, the clock colour changes to white or a very pale shade instead of the selected colour.
- The clock no longer matches the wallpaper as it did before the update.
This issue appears to have started after the One UI 9 update. I tried by updating Goodlpck apps like Lockstar and restart my phone also.
I have attached screenshots showing the clock customisation preview and the actual lock screen for comparison.
Please investigate whether this is a software bug and provide a fix to restore the adaptive clock colour option and ensure that the selected clock colour is correctly applied to the lock screen.
Device: Samsung Galaxy S25 Ultra
Software: One UI 9
Issue: Lock screen clock colour mismatch and missing adaptive colour option
Thank you for your assistance.
SnoopySanoop
Active Level 1
10-21-2026 08:13 م
in
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mojmmel
Active Level 1
10-21-2026 09:46 م
in
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Samsung_specialist
Community Manager
10-23-2026 02:27 م
in
We apologize for the inconvenience you are experiencing with lock screen clock colour customization on your Galaxy S25 Ultra following the software update. Please ensure that your device software and Good Lock modules are updated to the latest available versions. You may also try removing and reapplying your preferred lock screen clock style and colour through Settings > Wallpaper and style > Lock screen.
If the issue persists, please visit our official support channel for further assistance:
https://www.samsung.com/ae/support/contact?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound
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SnoopySanoop
Active Level 1
10-24-2026 07:50 ص
in
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Samsung_specialist
Community Manager
11-3-2026 01:08 م
in
Thank you for your update. We apologize that the issue remains unresolved despite trying the recommended troubleshooting steps.
As the lock screen clock colour customization issue persists on your Galaxy S25 Ultra, we recommend submitting the details through our official support channel for further technical investigation. Please include your device model, current software version, and screenshots showing the difference between the customization preview and the actual lock screen.
https://www.samsung.com/ae/support/contact?cid=ae_ow_support_other-live-chat_a-chat_none_none_link_cs-inbound
We appreciate your patience and thank you for bringing this matter to our attention.
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