‎‫Issue with contacts saving on s25‬ | ‫Samsung MENA Community‬

V

VitDz

Active Level 1

آخر تعديل

04-28-2026 08:56 ص

in

I have issue with my s25. When you have save contact details directly from whatsaap in the phone - after some time it is deleted and you cant find it in the list of the contacts. Also for some reason the contacts app has mixed some contacts and they have advise me to merged totally different contacts. Any one have same issue and know how it is possible to solved it? Thanks

S
Samsung_specialist
Community Manager
04-29-2026 04:23 م

in

Galaxy S
Thank you for sharing your concern.

Regarding the issue with contacts being deleted or merged incorrectly, kindly follow the steps below:

Ensure your contacts are being saved to the correct storage (Samsung account or Google account) and not to temporary storage

Go to Contacts app > Settings > Contacts to display, and make sure all accounts are selected

Check sync settings from: Settings > Accounts > select your account > enable Contacts sync

Open Contacts app > Manage contacts > Merge contacts, and review suggested merges carefully

Clear cache for Contacts app from: Settings > Apps > Contacts > Storage > Clear Cache

If the issue persists, please restart the device and monitor if contacts are still being removed.

Should you need further assistance, please contact us through the following link:
https://www.samsung.com/ae/support/contact/

title:

Issue with contacts saving on s25

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