We apologize for any inconvenience this may have caused you. Please try to reset all settings, by the following steps: settings general management reset reset all settings
Please be noted that reset all settings will not affect your data, only your settings will be back to default. If the issue persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports. Tap OK on the agreement popup to send system log data. Select Symptom category. Describe the problem in detail and SEND.
Samsung_specialist
Community Manager
12-15-2023 07:35 AM
in
We apologize for any inconvenience this may have caused you. Please try to reset all settings, by the following steps:
settings
general management
reset
reset all settings
Please be noted that reset all settings will not affect your data, only your settings will be back to default. If the issue persist, we kindly request you to submit an error report to our dedicated technical team. Your cooperation in this matter is highly appreciated. Please follow the outlined steps below to initiate the error reporting process:
Long press the Samsung Members icon on the Apps screen and Tap Error reports.
Tap OK on the agreement popup to send system log data.
Select Symptom category.
Describe the problem in detail and SEND.