title:
Green Line issue
(Post creation time:
11-22-2024 10:06 AM
)
1454 Views
"@Samsung @SamsungSupport @SamsungGulf I’m deeply disappointed with the way my #SamsungS22 issue is being handled. After an auto-update, my phone screen developed a Green Line, a problem I didn’t cause. When I contacted Samsung Customer Care in Dubai, I was told the display would only be replaced under Samsung Care warranty. But how is this my responsibility when the issue clearly came from your software update? I didn’t request the update; it was automatic. This problem is entirely Samsung's fault, not mine. I expect a fair solution for a defect caused by your update, not excuses about warranties. Please address this issue globally—this is unacceptable. #GreenLineIssue #SamsungUpdateProblem #SamsungSupportNeeded" --- This tags Samsung and conveys your concerns clearly.
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Zammi
Active Level 10
11-22-2024 10:31 AM
in
SamsungSellNForget1
Active Level 1
11-27-2024 10:35 AM
in
Now I'm facing the same issue and when I approached the Samsung Customer Service centre, they asked me to pay for the screen replacement, and they are saying my device has scratches and drop marks. They are finding excuses to reject the issue occured after update provided by them.
How did you managed this issue? or how are you gonna deal with this?
You are not the only one in this, so am I.
ZainDamudi
Active Level 4
11-28-2024 12:16 PM
in
i got response from them that my device has internal damage so i have pay for the replacement.
0 likes
SamsungSellNForget1
Active Level 1
12-5-2024 08:13 AM
in
I'm going to file a complaint on Consumer Protection Authority, if everyone does the same, Samsung will wake up.
ZainDamudi
Active Level 4
11-28-2024 12:15 PM
in
Hi, facing same issue with my S22 Ultra,
i have submited my phone to Service center and paid AED 50 to create a ticket.
and i have escalated multiple time with Samsung Support and at the end i got a call from Samsung Team and said they dont have any quality issues in thier phones, this repair charges will be paid by customer. i explained them about Samsung India which is providing free screen replacement for S22 Ultra phone for out of warranty device. they said its their internal policy.
it means these sold devices have major flaw in display and Samsung Gulf are not ready to accept the issue.
ZainDamudi
Active Level 4
11-28-2024 12:19 PM
in
@narh : i suggest , report the issue along with Ticket number to Dubai Consumer .https://consumerrights.ae/en/pages/consumer-complaint.aspx i have already submitted the complaint. if we all do it together. we can get this done through Dubai Consumer help.
Haggus
Active Level 1
12-5-2024 05:31 PM
in
ZainDamudi
Active Level 4
12-5-2024 05:43 PM
in
Safeersaf
Active Level 1
05-6-2026 07:13 PM
in
Hi do you have any update?
0 likes
Haggus
Active Level 1
12-5-2024 05:44 PM
in
ZainDamudi
Active Level 4
12-5-2024 05:57 PM
in
They are asking for AED 750 to fix only screen
SamsungSellNForget1
Active Level 1
12-7-2024 01:43 PM
in
They are claiming that my device has drop marks and scratches. Simply trying to find a reason to reject the fact that the fault is with them. We should go to Consumer Authority. The more people approach them, Samsung will start treating customers fairly!
khalidmulla
Active Level 1
08-27-2025 12:40 AM
in
0 likes