On 25/02/2021 I updated my S20+ 5G phone to UI 3.1. Very bad things happened immediately after that! Gallery app is not working! It shows no albums and no files at all! Completely empty! Also I cannot open any photos using gallery app. I cannot play any vidoes using default video player! I cannot take any screenshot! I used a 3rd party app to take the attached screenshot. In the play store under gallery app it says in red font that the app is NOT compatible with my device anymore! (See attached screenshot) Also I cannot use the camera! It crashes all the time. I cannot take any photos. I cannot take any videos. The camera opens but immediately crashes when I take photos or videos.
Please help me!
Update:
Today 29 March 2021, an update came and fixed all these issues which I was facing since 25 Feb 2021. Thank you very very much @Samsung
Usman_
Active Level 7
02-26-2021 02:17 م
in
1. Go to Settings > Apps > Find camera and touch on that so now u r in app info then look down storage and touch then down clear Data . same u do for Gallery then But after don't open b4 2nd option
2. Go to Settings >General Management or General >Reset > Reset All Settings then restart ur phone. with this your data not going to delete. i hope after that all ok
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Q8Saber
Active Level 2
02-26-2021 02:38 م
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Up2Date
Active Level 5
02-26-2021 05:03 م
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Q8Saber
Active Level 2
02-26-2021 05:20 م
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Yaljabri
Active Level 1
02-26-2021 06:01 م
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Q8Saber
Active Level 2
02-26-2021 06:20 م
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Q8Saber
Active Level 2
02-26-2021 06:22 م
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Anonymous User
Beginner Level 1
02-26-2021 06:29 م
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Q8Saber
Active Level 2
02-26-2021 06:33 م
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mmjksa
Active Level 3
03-10-2021 10:39 م
in
I have the same issue with my Galaxy Note20 Ultra 5G, so if there is a solution please let us know.
by the way there is another solution to use a (secure folder app) you can use camera take pic or browsing gallery, etc.
Yaljabri
Active Level 1
02-26-2021 06:34 م
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Yaljabri
Active Level 1
02-26-2021 06:34 م
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Q8Saber
Active Level 2
02-26-2021 06:38 م
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Yaljabri
Active Level 1
02-26-2021 06:40 م
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Q8Saber
Active Level 2
02-26-2021 06:47 م
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Hridai
Active Level 4
02-28-2021 07:27 ص
in
Enable Safe Mode & see if the problem still exists...
Try hard resetting, may it works 🤷🏻
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