title:
Galaxy S23 Ultra Front Camera problem
(Post creation time:
04-2-2023 08:57 ص
)
2574 المشاهدات
Yesterday i bought S23 Ultra but when i make video call my camera showing horrible video its look like too much blurry and this happen only low light conditions in all video call related applications like WhatsApp Facebook messenger meet i don't know what is the solution my device is defective or its software issue kindly tell the solution.
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InFiNity123
Expert Level 5
04-2-2023 09:08 ص
in
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InFiNity123
Expert Level 5
04-2-2023 09:08 ص
in
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Manas000
Active Level 1
04-2-2023 09:39 ص
in
0 إعجابات
InFiNity123
Expert Level 5
04-2-2023 12:27 م
in
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Samsung_specialist
Community Manager
04-4-2023 04:58 ص
in
Hello,
We will try to diagnose the issue through Samsung Members app. Open the app < Get Help < Diagnostics < Camera, and check the results.
Go to Settings - Apps - Camera - Storage - Clear Cache.
Go to Camera App - Settings - Reset Camera settings.
Make sure that the device is updated to the latest software from settings - software update.
And then try to do a soft reset for the device by pressing and holding the Power button and the Volume down button simultaneously for more than 7 seconds to restart it. This will Not delete any data on the device.
If the problem persists, please send us an Error Report by following the steps below.
Head to the Members app > Get Help > Error Report > Tap 'OK' to send System Log Data > Select the symptom, and include as much detail as possible.
To ensure your logs accurately reflect the issue you're experiencing, we'd like you to submit your report within 5 minutes of encountering the problem. Our engineers will then investigate this and respond to you with a solution via the Members app.
Manas000
Active Level 1
04-4-2023 06:00 ص
in
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Karim_Halawa
Active Level 2
04-4-2023 04:26 م
in
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Samsung_specialist
Community Manager
04-5-2023 07:00 ص
in
Hello,
Please visit one of our service centers in order to check the issue for you.
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Karim_Halawa
Active Level 2
04-4-2023 12:55 م
in
I did the mentioned troubleshooting but no use.
I bought the mobile yesterday.
استديو٣
Beginner Level 2
04-13-2023 10:48 ص
in
0 إعجابات
Samsung_specialist
Community Manager
04-14-2023 08:51 ص
in
Hello,
For assistance, please visit one of our authorized Service Centres to check it for you. You may refer to the link it will guide you to the nearest service centre to your location https://www.samsung.com/ae/support/service-center/
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Engr_Kai
Beginner Level 4
05-8-2023 03:21 م
in
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Members_xCL2skL
Beginner Level 2
09-30-2023 08:38 م
in
The same here from KSA .. I used to have an old midrange Samsung device before the S23 ultra .. and it had much more better and clearer selfie images plus much more better quality during video calls over all apps and in all lighting conditions .. pretty disappointed actually
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